FAQs

  • Will you carry more than stitchmarkers?

    Yes! I have plans to bring physical plushies, crochet flowers, safety eyes, art prints, stickers, and more to the site as well as digital patterns!

  • How long does shipping take?

    Once I deliver the item to the post office, the shipping time is out of my hands. But I will give you a tracking number once the item has shipped.

    If you need expedited shipping, contact me first. If I am able to accomadate, we will set up a special listing for you.

  • What is the current processing time?

    The current processing time is 5-7 business days. I aim to get it done sooner, but life can slow that down. This is my passion job and I strive for excellence. Also, due to my day job it is hard to get to the post office before it closes.

  • Do you ship internationally?

    Not at this time.

  • How do I request a custom order?

    Use the link to my Google submission form! It will state if I am actively taking commissions at this time. Once you submit the request, I will review and get back to you with any further questions and an estimated timeline and cost.

  • What is the return policy?

    If a product arrives defective or damaged, please contact me at thewhimsicalgoblin@gmail.com within 5 business days of delivery. Please include your order number and photos of the damaged item. Returns/refunds will be offered on a case by case basis. The Whimsical Goblin reserves the right to refuse returns and/or refunds. Because items are made to order or available in limited quantities we are not able to offer exchanges.

FAQs

  • Will you carry more than stitchmarkers?

    Yes! I have plans to bring physical plushies, crochet flowers, safety eyes, art prints, stickers, and more to the site as well as digital patterns!

  • How long does shipping take?

    Once I deliver the item to the post office, the shipping time is out of my hands. But I will give you a tracking number once the item has shipped.

    If you need expedited shipping, contact me first. If I am able to accomadate, we will set up a special listing for you.

  • What is the current processing time?

    The current processing time is 10-15 business days. I aim to get it done sooner, but life can slow that down. This is my passion job and I strive for excellence. Also, due to my day job it is hard to get to the post office before it closes.

  • Do you ship internationally?

    Not at this time.

  • How do I request a custom order?

    Use the link to my Google submission form! It will state if I am actively taking commissions at this time. Once you submit the request, I will review and get back to you with any further questions and an estimated timeline and cost.

  • What is the return policy?

    If a product arrives defective or damaged, please contact me at thewhimsicalgoblin@gmail.com within 5 business days of delivery. Please include your order number and photos of the damaged item. Returns/refunds will be offered on a case by case basis. The Whimsical Goblin reserves the right to refuse returns and/or refunds. Because items are made to order or available in limited quantities we are not able to offer exchanges.